Negotiation and Conflict Resolution

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Summary

Definition

  • Negotiation is a cooperative process whereby participants try to find a solution that meets the legitimate interests of involved parties; it is a discussion intended to produce an agreement.
  • Conflict resolution is the process of (1) resolving or managing a dispute by sharing each side’s needs and (2) adequately addressing their interests so that they are satisfied with the outcome.

Objectives

Participants will:

  1. Discuss the characteristics of conflict and how conflict is manifested in organizational contexts.
  2. Learn to recognize sources of potential conflict in an interdisciplinary setting.
  3. Examine the theories pertaining to conflict management and negotiation among groups with conflicting interests.
  4. Develop strategies and techniques useful in successful negotiation

Core Seminar

 

Self-Directed Learning Activities

  • Explore on the internet one suggested approach to conflict resolution.
  • Do you think this approach is effective? Do you think it’s the most effective approach possible?
  • How might conflict resolution approaches vary in different contexts

Community Activity

  • Will you need to negotiate as you develop your community activity?
    • With whom
    • What approaches will you take?
  • Have any situations arisen in your community activity in which you have had to resolve conflict?

Participation in Faculty Activities

  • Participate in division meetings and observe interactions between members of the interdisciplinary team.
  • Also discuss how to deal with difficult patient and family encounters including sharing bad news.

Leadership Journal & Portfolio

  • Include the resource you located on conflict resolution and explain its merits.
  • Discuss one conflict or negotiation that you have been involved in at the PPC

Clinical Preparation

  • Observe/discuss with preceptor
  • Attend Pulmonary and Sleep clinics to observe interactions between patients, families and other members of the patients healthcare team.
  • Also discuss how to deal with difficult patient and family encounters including sharing bad news.